We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. So we will send our customers a 20% discount on the next order I'm sorry that I can't do anything else. But it's too big a loss for us to cover both international shipping costs. In regards to the replacement of defective items, we have put a lot of complaints with the manufacturer, but there are many cases where the manufacturer exploits it, so we can only refund it when you bring the actual defective item. Under no circumstances will you be allowed to exchange your card with a simple change of mind, and a return shipping fee may be charged. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

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